After completing your purchase, you’ll receive a confirmation email with your login credentials and a direct link to your question banks. For other materials, log in to your account in the main medboardeducation website, and you’ll see all your purchased content organized by tier and exam. You can start studying immediately!

You can access MedBoardEducation on any device with a web browser, including:

• Desktop computers (Windows, Mac, Linux) 
• Tablets (iPad or Android tablets) 
• Smartphones (iPhone or Android phones)
• Laptops 

The platform is optimized for all screen sizes. 

Each tier increases in difficulty:

• Benchmark ($70): Introductory to moderate difficulty. Great for starting a study block or identifying weak areas.
• Standard ($45): Moderate to advanced. Mirrors true exam feel with balanced question weighting.
• Apex ($45): Advanced. Features multi-step reasoning with tighter distractors and timing pressure—ideal for final prep.
• Black Diamond ($45): Expert level. Our hardest questions with dense cross-system cases—perfect for final-week drilling.

Each tier contains a robust set of exam-authentic questions:

• Benchmark: 318 questions per exam
• Standard: 160 questions per exam
• Apex: 160 questions per exam
• Black Diamond: 160 questions per exam

Yes! If you purchase multiple tiers, you can access them all simultaneously. Many students start with Benchmark, progress to Standard mid-block, and use Apex or Black Diamond for final prep. You can also purchase our bundles, which give you discounted access to multiple tiers.

Yes! We update our question banks quarterly with new questions, refined explanations, and improvements based on recent exam trends and student feedback. Updates are automatically available to users with active access.

We currently offer question banks for Step 2 CK as our launch product. We’re expanding to include Step 1, Step 3, COMLEX Level 1, Level 2, Level 3, and Shelf Exams by early 2026. Subscribe to our newsletter or check back soon for updates!

Our question banks and courses are primarily web-based and require an internet connection to access. However, PDF reviewers can be downloaded and viewed offline.

First, verify you’re using the correct email address and password. If you’ve forgotten your password, click “Forgot Password” on the login page to reset it. If you still can’t log in after resetting your password, contact our support team at support@medboardeducation.com with your order number, and we’ll help within 1-2 business days.

A few things to try:

1. Refresh your browser (Ctrl+R or Cmd+R)
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Firefox, or Safari)
4. Check your internet connection speed
5. Disable browser extensions that might slow performance
6. Try a different device if you have another one

If it’s still slow after trying these, email us at support@medboardeducation.com with details about your device and browser, and we’ll investigate.

Try downloading on a different device or browser first to narrow down the issue. Make sure you have enough storage space and that you’re not using a VPN (which can sometimes block downloads). If the error persists, contact support@medboardeducation.com with the error message you’re seeing, and we’ll help troubleshoot.

Log in to your account and click your profile icon on the top right, then click “Profile Settings.” You can update your name and password. Changes take effect immediately.

Unfortunately, you cannot change the email address associated with your account. However, you can update your first name, last name, and password in “Profile Settings.”

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, Afterpay, Affirm, Klarna, Apple Pay, and Google Pay through our secure payment processor, WooCommerce. All transactions are encrypted and PCI-compliant.

Absolutely. We use industry-standard SSL encryption and do not store full credit card information. Payment processing is handled by secure, PCI-compliant payment processors. Your data is protected per our Privacy Policy.

All purchases are final and non-refundable. Once you complete your purchase, you receive immediate access to the content. We do not offer refunds under any circumstances. Please review product details carefully before purchasing.

You have full access for 3 months from the date of purchase. After 3 months, your access expires. You can purchase additional access anytime if you need more time to study.

Yes, we do offer institutional and group licenses for medical schools, residency programs, and educational organizations. For volume pricing and custom packages, please contact us directly at support@medboardeducation.com with details about your institution and the number of users you’d like to support. Our team will work with you to create a solution that fits your needs.

No. Each person must have their own account and purchase their own access. Sharing login credentials violates our Terms of Service and may result in account termination with no refund.

Here’s a suggested approach:

• Early prep (Weeks 1-4): Use Benchmark to assess your baseline knowledge and identify weak areas.
• Mid-prep (Weeks 5-8): Progress to Standard for realistic exam conditions with balanced weighting.
• Late prep (Weeks 9-11): Use Apex for advanced, complex questions to push your thinking deeper.
• Final week: Use Black Diamond as your stress test and confidence builder before exam day.

Of course, adjust based on your timeline and study style!

We recommend starting with Benchmark unless you’re already very confident in your foundational knowledge. Benchmark gives you a clear picture of where you stand, which helps guide your prep strategy. If you find Benchmark too easy, you can always move up to Standard faster.

Best practices:

• Take your time on each question — don’t rush through answers
• Read explanations carefully — learn the “why,” not just the answer
• Track your weak areas — our platform highlights topics you struggle with
• Review mistakes — spend extra time understanding incorrect answers
• Space out your practice — consistent daily practice beats cramming

Yes! Your account dashboard shows:

• Questions answered and correct/incorrect breakdown
• Performance by topic
• Weak areas and knowledge gaps
• Progress over time
• Estimated readiness based on your performance

MedBoardEducation is a subsidiary of MedBoardTutors, created to provide affordable, self-paced question banks and study materials. MedBoardTutors focuses on personalized 1-on-1 tutoring; MedBoardEducation offers independent study resources for students who want to prep on their own.

No! MedBoardEducation is designed as a standalone study tool. You don’t need tutoring to benefit from our question banks, flashcards, reviewers, and courses. That said, many students combine both for optimal results.

Absolutely! Many MedBoardTutors clients use our question banks as part of their tutoring preparation. Your tutor can guide your use of these materials and help you focus on weak areas.

Email support@medboardeducation.com with:

• Description of the bug/issue
• What device and browser you’re using
• Steps to reproduce the problem (if applicable)
• Screenshots or videos (if applicable)

We’ll investigate and respond within 1-2 business days.

Great catch! Email support@medboardeducation.com with:

• The question number or exact question text
• The exam/tier it’s in
• What you believe is incorrect
• Your reasoning

Our content team reviews all submissions and will investigate. We appreciate feedback to improve our materials!

Email support@medboardeducation.com with subject “Feature Request” and describe what you’d like to see. We review all suggestions and implement popular requests in future updates.

We’d love your feedback! You can:

• Email support@medboardeducation.com anytime
• Reply to our newsletters with suggestions
• Contact us through our Contact Us page