Privacy Policy

Last Updated: November 2025

1. Introduction

MedBoardEducation (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our educational content (including question banks, PDF reviewers, flashcards, courses, and study modules), and interact with our services.

Please read this Privacy Policy carefully. By accessing or using MedBoardEducation, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

  • Name, email address, and password
  • Educational background (school, graduation year, exam type)
  • Payment information (processed securely through WooCommerce/payment processors; we do not store full credit card details)

Email Communications:

  • Email address for newsletters and marketing communications
  • Study tips and exam preparation resources
  • Question bank access and updates

Customer Support:

2.2 Information Collected Automatically

Website Usage:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Cookie and tracking technology data (Google Analytics)

Question Bank Activity:

  • Questions answered and performance metrics (for question banks)
  • Course progress and module completion (for courses and modules)
  • Flashcard usage and mastery tracking (for flashcards)
  • PDF reviewer downloads and usage patterns
  • Time spent on the platform
  • Study patterns and weak areas identified
  • Content engagement across all available materials

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: Delivering question banks, PDF reviewers, flashcards, courses, modules, and other study materials; providing access and technical support
  • Account Management: Processing purchases, managing subscriptions, and sending account-related communications
  • Improving Services: Using analytics to understand user behavior and optimize our platform, courses, flashcards, and content
  • Marketing & Communications: Sending newsletters, study tips, course updates, and resource recommendations (with your consent)
  • Legal & Compliance: Enforcing Terms of Service, detecting fraud, and complying with legal obligations
  • Customer Support: Responding to inquiries and resolving issues related to any of our educational content

4. AI-Training Prohibition

4.1 Your Content is Protected

You retain ownership of all study materials, notes, and content you upload to MedBoardEducation. We do NOT use your content to train, fine-tune, benchmark, or evaluate artificial intelligence models, machine learning algorithms, or large language models (LLMs) without your explicit written consent.

4.2 Our Content is Protected

Our question banks, PDF reviewers, flashcards, courses, modules, explanations, and all other study materials are proprietary. You may not use our content to:

  • Train or fine-tune AI models
  • Create synthetic training datasets
  • Benchmark or evaluate AI systems
  • Develop competing study tools or services
  • Reverse-engineer our question selection methodology, flashcard algorithm, course curriculum, or content creation process
  • Download, scrape, reproduce, or redistribute our materials in any format

Violations of this prohibition may result in immediate termination of access and may lead to legal action.

4.3 Analytics & Service Improvement

We may use aggregated, de-identified usage analytics (e.g., “80% of users struggle with this topic”) to improve our services, refine question selection, and enhance learning outcomes. This data cannot be traced back to individual users and is not used for AI training.

5. Data Retention & Deletion

  • Account Data: Retained as long as your account is active. You may request deletion at any time.
  • Content Performance Data: Retained for 3 months after access expires to support customer service and analytics (applies to question banks, flashcards, courses, modules, and all other content).
  • Deleted Accounts: Information purged within 30 days of deletion request, except where legally required to retain records.
  • Course Completion Records: Retained for one year to support credential verification and student records.
  • Flashcard Mastery Data: Retained for 6 months after access expiration to support performance analytics and personalized learning improvements.nd student records.

6. Data Sharing & Third Parties

We do NOT sell your personal information. We may share information with:

  • WooCommerce & Payment Processors: For transaction processing and payment security
  • MailChimp: For email communications and newsletters (you can unsubscribe anytime)
  • Google Analytics: For website analytics (de-identified data only)
  • Legal Authorities: When required by law or to protect our rights

7. FTC Reviews & Endorsements Policy

7.1 Authentic Testimonials

We publish testimonials and reviews from real medical students and MedBoardTutors clients. Our policies:

  • No Compensation: We do NOT provide monetary payment, discounts, free access, or other incentives in exchange for positive reviews or testimonials.
  • Transparency: Testimonials are clearly marked as “customer reviews” or “student testimonials.”
  • Verification: We verify that reviewers are actual users of our services.
  • Typical Results Vary: We disclose that individual results vary based on study habits, prior preparation, and exam readiness.

7.2 Testimonial Removal

We remove testimonials that appear to be:

  • Fabricated or fraudulent
  • Purchased or incentivized
  • Defamatory or harmful
  • Violating our content guidelines
  • From non-users of our service

7.3 Aggregate Data

When displaying star ratings or representative testimonials, we include context such as:

  • Number of reviews included in the aggregate
  • Date range of reviews
  • Any significant outliers or caveats
  • Methodology used for selection

8. Security & Vulnerability Reporting

8.1 Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data in transit
  • Secure password hashing and authentication
  • Regular security audits and updates
  • Limited staff access to sensitive data

However, no security system is impenetrable. We cannot guarantee absolute security.

8.2 Responsible Disclosure

If you discover a security vulnerability or potential security issue, we invite you to report it responsibly

Report to: hello@medboardeducation.com

Please include:

  • Description of the vulnerability
  • Steps to reproduce
  • Potential impact
  • Your contact information (optional)

Our Commitment:

  • We will acknowledge your report within 5 business days
  • We will investigate and work to resolve the issue promptly
  • We will notify you when the issue is fixed
  • We request that you do not publicly disclose the vulnerability until we’ve had time to address it

Note: No bug-bounty program is currently offered. Intrusive security testing (including penetration testing, data exfiltration, etc.) without explicit written permission is strictly prohibited and may result in legal action.

9. Accessibility Statement (ADA/WCAG)

9.1 Our Commitment

MedBoardEducation is committed to providing an accessible platform for all users, including those with disabilities. We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.

9.2 Accessibility Features

Our platform includes:

  • Keyboard navigation support
  • Screen reader compatibility
  • High-contrast viewing options
  • Adjustable text sizing
  • Clear headings and logical structure
  • Alt text for images and diagrams

9.3 Accessibility Barriers

If you encounter any barriers to accessibility, please contact us immediately:

Email: hello@medboardeducation.com
Subject Line: “Accessibility Issue – MedBoardEducation”

In your message, please include:

  • Description of the barrier
  • The page or feature affected
  • How the issue impacts your use
  • Your preferred contact method and timeframe

We will work with you to provide reasonable accommodations and resolve the issue as quickly as possible.

10. Age & Audience

10.1 Intended Audience

MedBoardEducation services are intended for adults aged 18 and older, typically medical students preparing for U.S. board exams (USMLE, COMLEX, Shelf Exams). Our question banks, PDF reviewers, flashcards, courses, and study modules are designed for this audience.

10.2 Minor Restrictions

If you are under the age of majority in your jurisdiction:

  • You may use MedBoardEducation (including all question banks, flashcards, courses, modules, and PDF reviewers) only with the consent and supervision of a parent or legal guardian
  • A parent or guardian must agree to this Privacy Policy on your behalf
  • Parents/guardians are responsible for any use of the account and any purchases made through it

We do not knowingly collect information from individuals under the age of 18. If we become aware that a minor has created an account without parental consent, we will terminate the account and delete associated data.

11. Refunds & Violations

11.1 Refund Policy

Purchases Are Final — No Refunds

All purchases of MedBoardEducation content (question banks, PDF reviewers, courses, and study modules) are final and non-refundable. Once you have completed your purchase, you will receive immediate access to the content. We do not offer refunds under any circumstances, including:

  • Dissatisfaction with content quality or difficulty level
  • Change of mind or study plans
  • Technical issues with your device or internet connection
  • Misunderstanding of product features or capabilities
  • Course completion or partial progress through materials
  • Downloaded or accessed content

This applies to all content types:

  • Question bank tiers (Benchmark, Standard, Apex, Black Diamond)
  • PDF reviewers
  • Flashcards
  • Courses and study modules
  • Any downloadable or platform-based materials

By completing your purchase, you acknowledge that you understand this no-refund policy and accept the terms.

11.2 Policy Violations

The following violations may result in account termination without refund (applies to all content types):

  • Using our content (question banks, courses, modules, PDF reviewers) to train AI models
  • Sharing access credentials or login information with non-paying users
  • Attempting to download, scrape, or copy our question banks, courses, modules, or PDF reviewers
  • Reselling, redistributing, or sharing our educational materials
  • Uploading our materials to third-party platforms or study-sharing sites
  • Reverse-engineering course content or PDF structures
  • Abusive behavior toward our team
  • Fraud or misrepresentation

12. International Use

12.1 Geographic Scope

MedBoardEducation is based in Florida, U.S., and primarily serves U.S. medical students. However, we are accessible globally.

12.2 Exam & Content Scope

  • Primary Focus: U.S. exams (USMLE Step 1, Step 2 CK, Step 3; COMLEX Level 1, Level 2, Level 3; NBME Shelf Exams)
  • Drug & Practice Standards: Questions reflect U.S. pharmacology, clinical guidelines, and practice standards
  • International Use: While our platform is accessible globally, drug approvals, clinical protocols, and exam standards vary significantly by country. Users outside the U.S. should verify that our content aligns with their local standards and exam requirements
  • Content Accuracy: We make no representations about the accuracy, applicability, or legality of our content in jurisdictions outside the United States

12.3 International Data Protection

For users outside the U.S.:

  • Your data may be stored on servers located in the U.S. or other countries
  • You consent to the transfer of your personal data outside your country of residence
  • Privacy laws differ by jurisdiction; your data may have different protections than in your home country

13. Your Privacy Rights

13.1 Access & Deletion

You have the right to:

  • Request a copy of your personal data and your activity history across all MedBoardEducation content (question banks, flashcards, courses, modules, PDF reviewers)
  • Request deletion of your account and all associated data, including course progress, flashcard mastery data, performance metrics, and study history
  • Opt-out of marketing communications
  • Request that we stop using your data for analytics purposes

To exercise these rights, email hello@medboardeducation.com with “Privacy Request” in the subject line and specify which content types or data you’re requesting.

13.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected
  • Delete personal information (with exceptions)
  • Opt-out of the “sale” of personal information (we do not sell data)
  • Non-discrimination for exercising your rights

13.3 European Privacy Rights (GDPR)

If you are an EU resident, you have rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access your data
  • Rectification of inaccurate data
  • Erasure (right to be forgotten)
  • Restrict processing
  • Data portability
  • Object to processing

14. Cookies & Tracking Technologies

14.1 Cookies We Use

  • Essential Cookies: Required for login and account functionality
  • Analytics Cookies: Google Analytics for website traffic and user behavior
  • Marketing Cookies: To track email opens and engagement (MailChimp)

14.2 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing information.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted here, accompanied by an updated “Last Modified” date. Continued use of MedBoardEducation constitutes your acceptance of changes.

Significant changes will be communicated via email to registered users.

17. Digital Millennium Copyright Act (DMCA) Notice

17.1 DMCA Agent

If you believe that material available through MedBoardEducation infringes your copyright or intellectual property rights, you may submit a written notice to our designated DMCA Agent:

MedBoardTutors, LLC DBA MedBoardEducation — DMCA Agent
Email: hello@medboardeducation.com
Mailing Address: 7901 4th St N#9391, St. Petersburg, FL, 33702, USA

17.2 Notice Requirements

To submit a valid DMCA notice, your written notice must include the following information (as required by 17 U.S.C. §512(c)(3)):

  1. Your Physical or Electronic Signature — Sign the notice as the copyright owner or authorized agent
  2. Identification of Copyrighted Work — Clearly identify the copyrighted work claimed to be infringed (title, author, publication date, etc.)
  3. Identification of Infringing Material — Identify the material alleged to be infringing with information sufficient for us to locate it (include URLs, screenshots, item IDs, or specific descriptions)
  4. Your Contact Information — Provide your full name, physical address, telephone number, and email address
  5. Statement of Good Faith Belief — Include a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or applicable law
  6. Accuracy Statement & Perjury Declaration — Include a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner

17.3 Our Response to DMCA Notices

Upon receipt of a complete DMCA notice that complies with the above requirements, we will:

  • Investigate the claim promptly
  • Remove or disable access to the allegedly infringing material
  • Notify the affected user of the removal or disabling
  • Preserve evidence related to the claim

17.4 Counter-Notice

If material has been removed or disabled and you believe it was removed in error, you may submit a counter-notice containing the elements required by 17 U.S.C. §512(g):

  1. Your physical or electronic signature
  2. Identification of the material that was removed or disabled
  3. A statement under penalty of perjury that you have a good-faith belief that the material was removed due to mistake or misidentification
  4. Your name, address, telephone number, and email address
  5. A statement consenting to the jurisdiction of a federal court in your location
  6. A statement that you consent to service of process by the person who submitted the original DMCA notice

We will forward your counter-notice to the original claimant. If we do not receive notice that a court action has been filed within 10 business days, we may restore the material.

17.5 Repeat Infringers

We reserve the right to terminate the accounts of users who are repeat infringers of copyright or who repeatedly submit false DMCA notices.

18. Contact Us

For privacy concerns, questions, or requests:

Email: hello@medboardeducation.com

Mailing Address:
MedBoardEducation
7901 4th St N#9391
St. Petersburg, FL, 33702, USA

Response Time: We aim to respond to all inquiries within 5-7 business days.

19. Acknowledgment

By using MedBoardEducation, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.